Terms and Conditions - Sumatra Bagus

Welcome to Sumatra Bagus! Before you embark on your exciting journey with us, please take a moment to review our terms and conditions. By engaging with our services, you agree to comply with the following terms:

Information We Collect:

  1. Booking and Payment:
    • Reservation Confirmation: Your booking is confirmed upon receipt of the required deposit or full payment, as specified in the tour details.
    • Payment Methods: We accept payments through various methods, including credit/debit cards, bank transfers, and other secure payment platforms.
  2. Cancellations and Refunds:
    • Cancellation Fees: Cancellation fees may apply based on the timing of your cancellation. Refer to the specific tour details for our cancellation policy.
    • Refunds: Refunds, if applicable, will be processed according to our refund policy outlined in the tour details.
  3. Changes to Bookings:
    • Amendments: Changes to your booking may be subject to amendment fees. Please contact us promptly for any alterations.
    • Tour Modifications: Sumatra Bagus reserves the right to modify itineraries, accommodations, or activities due to unforeseen circumstances or events beyond our control. We will strive to provide suitable alternatives.
  4. Travel Insurance:
    • Required Coverage: We strongly recommend that all travelers obtain comprehensive travel insurance to cover medical emergencies, trip cancellations, and other unforeseen events.
  5. Participant Responsibilities:
    • Health and Fitness: Participants are responsible for ensuring they are in good health and possess the physical fitness required for the chosen tour.
    • Behavioral Expectations: Participants must adhere to local customs and laws and conduct themselves respectfully towards fellow travelers, guides, and locals.
  6. Liability and Release:
    • Assumption of Risk: Travel inherently involves risks, and participants acknowledge and assume these risks. Sumatra Bagus is not liable for any injuries, losses, or damages incurred during the tour.
    • Force Majeure: Sumatra Bagus is not responsible for any failure or delay in performance due to circumstances beyond our control, including but not limited to natural disasters, acts of terrorism, or government restrictions.
  7. Privacy:
    • Data Handling: The collection and use of personal information are governed by our Privacy Policy. By using our services, you agree to the terms outlined in the Privacy Policy.
  8. Governing Law:
    • Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes will be subject to the exclusive jurisdiction of the courts in [Jurisdiction].
  9. Changes to Terms:
    • Updates: Sumatra Bagus reserves the right to update these terms and conditions. Any changes will be effective upon posting on our website.

By choosing Sumatra Bagus, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact us at [contact email/phone]. Thank you for choosing Sumatra Bagus—we look forward to creating unforgettable memories with you!